FAQ

First Order: Get 15% off with code "HGN15"

class SpzCustomSmartSearchToast extends SPZ.BaseElement { constructor(element) { super(element); this.toastDom = null; this.toastTimeout = null; } isLayoutSupported(layout) { return layout == SPZCore.Layout.LOGIC; } buildCallback(){ this.init(); } init(){ const toast = document.createElement('div'); toast.id = 'spz-custom-smart-search-toast-906'; toast.className = 'spz-custom-smart-search-toast'; document.body.appendChild(toast); this.toastDom = toast; this.registerAction('showToast',(invocation)=>{ this.showToast(invocation.args); }); this.registerAction('hideToast',(invocation)=>{ this.hideToast(invocation.args); }); } showToast({ message, duration = 2000 }){ if( !this.toastDom ) return; this.toastDom.innerHTML = message; this.toastDom.classList.add('smart-search-toast-show'); clearTimeout(this.toastTimeout); this.toastTimeout = setTimeout(() => { this.hideToast(); }, duration); } hideToast(){ if( !this.toastDom ) return; this.toastDom.classList.remove('smart-search-toast-show'); } } SPZ.defineElement('spz-custom-smart-search-toast', SpzCustomSmartSearchToast);

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class SpzCustomSmartSearchToast extends SPZ.BaseElement { constructor(element) { super(element); this.toastDom = null; this.toastTimeout = null; } isLayoutSupported(layout) { return layout == SPZCore.Layout.LOGIC; } buildCallback(){ this.init(); } init(){ const toast = document.createElement('div'); toast.id = 'spz-custom-smart-search-toast-999'; toast.className = 'spz-custom-smart-search-toast'; document.body.appendChild(toast); this.toastDom = toast; this.registerAction('showToast',(invocation)=>{ this.showToast(invocation.args); }); this.registerAction('hideToast',(invocation)=>{ this.hideToast(invocation.args); }); } showToast({ message, duration = 2000 }){ if( !this.toastDom ) return; this.toastDom.innerHTML = message; this.toastDom.classList.add('smart-search-toast-show'); clearTimeout(this.toastTimeout); this.toastTimeout = setTimeout(() => { this.hideToast(); }, duration); } hideToast(){ if( !this.toastDom ) return; this.toastDom.classList.remove('smart-search-toast-show'); } } SPZ.defineElement('spz-custom-smart-search-toast', SpzCustomSmartSearchToast);

FAQ

I'M UNABLE TO PLACE AN ORDER +

If you're having trouble placing an order, please try the following:

Ensure your payment details are correct.
Try using a different browser or device.
Clear your cache and cookies.

If the issue persists, please contact us at sales@higianna.com and we’ll be happy to assist you.

WHAT SHOULD I DO IF MY ORDER IS FAULTY, MISSING AN ITEM, OR CONTAINS THE WRONG ITEM +

Please contact us at sales@higianna.com with your order number and we will assist you.

MY PAYMENT WAS TAKEN BUT MY ORDER HASN'T BEEN PROCESSED +

If your order hasn’t been processed but payment has been taken, please allow some time as it may still be undergoing verification.

If it has been more than 24 hours and you haven’t received an order confirmation, please contact sales@higianna.com with your order details.

CAN I CANCEL MY ORDER +

Orders can only be cancelled if they have not yet been processed. Please contact sales@higianna.com as soon as possible.

CAN I MODIFY MY ORDER (ADDRESS OR SIZE) +

Changes can only be made if your order has not yet been processed. Please contact sales@higianna.com and we will do our best to assist you.

DO YOU OFFER AN EXCHANGE SERVICE +

If the size doesn’t fit, please email sales@higianna.com and we will arrange a replacement.

I’M UNABLE TO SIGN IN +

Please check whether you created an account or placed your order as a guest.

I FORGOT MY USERNAME OR PASSWORD +

If you are already registered, go to My Account, click “Forgot your password,” and enter your email address to reset it.

DOES THE PRICE INCLUDE VAT +

All prices displayed on the website include VAT. Your invoice will show the VAT breakdown.

DO YOU OFFER NEXT-DAY SHIPPING +

Next-day delivery is temporarily unavailable due to warehouse reorganization.

WHEN WILL I RECEIVE MY ORDER AND HOW IS IT SENT +

Orders are typically dispatched within 48 hours on weekdays. Weekend orders are processed the next working day.

You will receive a dispatch confirmation email when your order ships.

HOW WILL I KNOW MY ORDER HAS BEEN DISPATCHED +

You will receive a dispatch email with tracking details once your order has been shipped.

If you have not received it, please check your junk or spam folder.

DO YOU SHIP WORLDWIDE +

Yes, we offer worldwide shipping.

WHAT IS YOUR RETURN POLICY +

Returned items must meet the following conditions:

Unworn and unwashed
No makeup, fake tan, or lotion marks
All tags attached
Shoes tried on indoors only

HOW LONG DO I HAVE TO RETURN AN ITEM +

You have 30 days from the delivery date to return unwanted items.

DO YOU OFFER FREE SIZE EXCHANGES +

Yes. We offer free size replacements. Please contact us with your order number and preferred size.

DO YOU OFFER A STUDENT DISCOUNT +

We currently do not offer student discounts as we already provide discounts on our website.

WHEN WILL OUT-OF-STOCK ITEMS BE RESTOCKED +

Restocks may happen daily and there is no confirmed date.

Please follow @higianna_official on Instagram for updates.

ARE MY DETAILS KEPT CONFIDENTIAL +

Your information is stored securely in compliance with data protection and anti-spam regulations.

WHAT SHOULD I DO IF I HAVE QUESTIONS OR ISSUES +

Please contact our customer service team at sales@higianna.com.

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