If you're having trouble placing an order, please try the following:

Ensure your payment details are correct.

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If the issue persists, please contact us at sales@higianna.com, and we’ll be happy to assist you!

Kindly reach out to us at sales@higianna.com with your order number, and we’ll be happy to assist you further.

If your order hasn’t been processed but payment has been taken, please allow some time as it may be undergoing verification.

If it has been more than 24 hours and you haven’t received an order confirmation, kindly reach out to us at sales@higianna.com with your order details, and we’ll assist you promptly.

We can only cancel or amend orders that have not yet been processed. Please contact us at sales@higianna.com, and we'll do our best to assist you.

Changes can only be made if the order has not been processed yet. Please contact us at sales@higianna.com, and we will do our best to assist you.

If the size doesn’t fit, please email us at sales@higianna.com, and we’ll send you a replacement.

Kindly check if you registered on our website or placed your order as a guest.

If you are already registered on the site and have forgotten your password, you can go to My Account at the top of the website, click on the "Forgot your password" link and enter your email address to reset your password.

All prices on the Website include VAT, but your invoice will show the VAT breakdown. VAT is already included in the displayed price on the website.

Unfortunately, due to warehouse reorganization, next-day delivery service is temporarily unavailable.

Please visit our Shipping & Delivery for more details.

We aim to dispatch all orders within 48 hours for weekday orders. Weekend orders are processed and dispatched the next working day. You will receive a dispatch confirmation via email when your order has been sent from our warehouse.

Please visit our Shipping & Delivery for more details.

You will receive a dispatch email once your order has been shipped. If you haven’t received it, please check your junk or spam folder.

Yes, we offer worldwide shipping.

To ensure eligibility for a refund, please ensure returned items meet the following conditions:

• Unworn and unwashed

• No marks from makeup, fake tan, or body lotions

• All tags attached

• Shoes only tried on indoors with no signs of wear

For more details, please refer to our Returns policy. We aim to provide clear and thorough information to improve trust and ensure a seamless experience. If you have any questions, feel free to reach out!

You have 30 days to return any unwanted items, starting from the day you receive your order.

All prices on the Website include VAT, but your invoice will show the VAT breakdown. VAT is already included in the displayed price on the website.

We offer free size replacements—just let us know your order number and the preferred size, and we’ll be happy to assist you with the exchange process.

Unfortunately, we do not offer student discounts as we already have existing discounts available on our website.

There is no estimated restock date, as items may be restocked daily. Please follow us on Instagram @higianna_official for updates or contact us at sales@higianna.com

Your details are kept confidential and stored in compliance with data protection and anti-spam regulations. For more information, please refer to our Privacy Policy.

You can contact us directly at sales@higianna.com.